LOVETA Sex Doll Return & Exchange Policy

1. Return / Exchange Window

• Customers may request a return or exchange within 3 days of receiving their order.

• Refunds will be issued to the original payment method.

Important Notes:

• Items marked “Final Sale” cannot be returned or exchanged.

• Promotional or discounted items follow the same rule.

• Custom sex dolls (made-to-order) are non-refundable.

  • Before shipment, LOVETA provides photos and videos of the finished custom doll for customer confirmation. Only after your approval will the doll be shipped.

2. Order Cancellation

• Orders can be cancelled before product processing for a full refund.

• Once a doll has been shipped, cancellation is no longer possible.

3. Return / Exchange Conditions (Applicable for Non-Custom Dolls)

• Dolls must be returned in original condition, unworn, unaltered, and with all packaging intact.

• Dolls must be returned in one shipment using the same service as the original delivery.

• Returns are only accepted from the country of delivery (e.g., US orders must be returned from the US).

• Return shipping and import duties are the customer’s responsibility.

Hygiene & safety notes:

• For health and hygiene reasons, used dolls cannot be returned, except for factory defects or shipping damage.

• Factory defects or damaged dolls (not caused by human misuse) can be returned after photo/video verification by customer service.

Damage caused by human misuse (e.g., cutting, burning, or improper cleaning) is not eligible for refund.

4. How to Return a Doll

Step 1: Contact lovetahelp@outlook.com with:

• Order number

• Proof of purchase

• Photos or video of the defect (if applicable)

Step 2: Package the doll securely in the original box, with all accessories.

Step 3: Include all documentation provided by LOVETA for customs or return processing.

Step 4: Ship using a reliable courier. Ensure the package is securely sealed.

5. Refund Process

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable.

• Allow 7–14 business days (Monday–Friday, China time) for the return to be processed.

• If the returned item does not meet the conditions, it will be sent back at your expense.

• A confirmation email will be sent once the return is accepted.

6. Custom Doll Policy

• All custom dolls are final sale.

• Before shipping, LOVETA will send detailed photos and videos of the finished doll for your approval.

• Once approved and shipped, custom dolls cannot be refunded or returned.