Contact Us

We love to hear from you! Our team is ready to answer any questions about our dolls, provide guidance, or assist with styling advice. If you need support, we’re here to help in every way we can.

Contact Information:

• Email: lovetahelp@outlook.com

Response Time:

• We strive to respond within 3 business days (Monday–Friday, China time).

• Please note: During peak seasons or promotional events, responses may take slightly longer.

Customer Service Hours:

• Monday – Friday: 9:00 am – 6:00 pm (China Standard Time, CST)

Company Address:
JINCHENG BUILDING,
PANYU DISTRICT, GUANGZHOU, CHINA

Important Notes:

• Please use the same email address you used when placing your order and include your order number when contacting us.

• LOVETA currently only provides email support; we do not offer phone support.

We’re committed to providing fast, professional, and courteous support for all our customers.